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FAQ
Registration:
1. How can I become a member of Swadeshgifts.com?
Click on “New
User” at home page and fill the registration
details.
2. Is membership
free?
Yes, once you register
yourself with swadeshgifts.com membership benefits
are avail for you.
3. To shop items registration is compulsory?
No, you can shop item
without registration but it will prompt you
to enter email Id and Name. Unregistered members
will loose the special benefits
compared to registered members.
4. What are the benefits available for registered
members?
They can avail special
membership benefits like My Photos Album, Order
History, Friends List, Occasion Reminders, Special
Discounts and Schemes,
News Letters and many more....
Members
1. Can I change my personal details?
Yes, Click on Personal Account
Information. You will get a screen where you can
change your personal details like address details,
password, etc...
2. What is friend list and how can I manage friends
list?
Only registered members
can have friends list. You can enter addresses
of your friends. And when you like to send gifts
to your friend just select
a friend name all the details will be displayed
automatically.
3. What is occasion remainder?
With the Occasion reminder,
you can note the important occasions of your friends
and relatives. You can set reminders to the occasions
like Birthday/Wedding
Anniversaries etc. You can also specify the date
on which you wish to get the reminder (by setting
the no. of days before the
occasion). With this, there is no chance of missing
any important date and you can well manage the
Occasions. The reminders will be mailed
to your Mail Id well in advance.
Photo
Features
• Digital photos will be taken at the time
of delivery.
• If you ask us to send to you digital photos
taken at the time of delivery it will be sent to
you within 48 hours after your order are executed.
• These photos will be uploaded to our website
and these photos album can be visited by you by
logging into the site for a period of 365 Days and
subsequently moved to the library.
Ordering
1. Can I track my orders?
Yes, you can track your
order by clicking on order history, but the user
should be a register member.
2. Orders can be place on phone?
Yes, order can take over
phone. Here is the number (xxxxxxxxxxx)
3. Minimum number of days in advance to place an
order
One day before for perishable
items and same day for Non-Perishable Items.
4. Any free cards along with gifts?
Yes, for every gift we send
a free message card. Just type your message in a
column that is provided at the time of placing your
order.
5. Conditions for Return
- Unused Items can be Returned
- If you are returning a
product listed below, please check to make sure,
your return meets the conditions described.
Books - Must be in their original condition.
Computers, notebook computers, handheld devices,
TV's, digital cameras and camcorders - Must be returned
within 3 days of the delivery date. Computer Peripherals
Must be Un-opened.
Perishables and personal care items - Will not be
returned, unless defective or wrongly Delivered.
Refund for item(s) or exchange for damaged/ wrongly
shipped item(s) will be made/done after deducting
the shipping/handling charges.
DELIVERY
DETAILS :
1) Can I Get A Conformation of the Delivery?
Within 24 Hours you
will get a confirmation after the delivery. At Any
moment we can’t deliver your gift due to the
natural calamities or strikes we
will inform you via mail.
2) What happens if you don’t deliver or deliver
late?
The Delivery may be late
due to any natural calamities , riots, transportation
strikes and situations beyond our control will be
informed you via mail.
Please note our maximum liability is the refund
of the purchase price, if the fault is due to swadeshgifts.com.
3) Are the items delivered as per the display
on the Web Pages:
Generally the gifts will
be similar to the pictures on the web. They will
definitely match or exceed all the specifications
in terms of weight, size,
count and functionality. There may be some variation
in the gifts especially in perishable items like
cakes, chocolates and flowers. Flowers
specified in the arrangements shown may differ
as per seasonal availability. If the flowers specified
in the arrangements are not available,
suitable alternatives will be used.
4) Can a Recipient send a message to the sender?
Yes, The recipients can
send a message to the sender. The message is conveyed
to the sender via Email within 24 hours after
delivery along with the
confirmation of delivery.
5) How the delivery will be done?
Delivery will be done
by in person without any damage.
DELIVERY
DATE & TIME :
1) Can deliveries be done on Event Days at specified
time?
It is not possible to deliver
as per Time Range on Event Days, as deliveries are
planned based on Areas and Priorities. Orders will
be delivered between 6 AM
- 8 PM.
2) Any extra charge for delivery on Sunday Or
on Holiday?
NO. No extra charges.
3) Can I specify the required Time of Delivery?
YES. Time range of 3 hours
need to be mentioned. It is subjected to Destination.
While placing order based on Destination, you
will be prompted for available
Time ranges. 3 hours time range need to be selected
like 9 - 12 Noon Or 6 PM - 9 PM etc.. Based on
the Time Range selected,
Time based Delivery Charges will be applicable.
For any time range between 9 AM - 6 PM, it is
Free.
3) MID NIGHT deliveries are there?
Mid Night deliveries can
be done in between ie., 23:30 hrs - 00:30 hrs.
In the delivery date column you should mention
prior date of the event date
3) Will you deliver in recipient convenient time
by making a call to them?
YES. You can mention
the request in shipping instructions. On Non-event
days, we will call the Recipient for visiting
time. They have to give maximum
of two hours from our call.
5) Is there any surprise Gifts deliveries?
YES. It is possible to
deliver gifts as Surprise. If mentioned in shipping
instruct ions, we do not call recipients and deliver
directly. If recipients
are not available at the specified time range,
gifts will be handed over to Family members. We
require Land marks for such surprise
Deliveries.
Payment
1. Is check/DD/Cash is acceptable?
Yes, check, DD or cash is
acceptable. But your order will be executed only
after the realization of your instrument. For further
information, please contact
our Customer Care.
2. What is the payment mode
You can make payment through
any International credit cards . Your card will
be charged in your local currency even though
the prices are mentioned
in US$ in our site. We have set up a secure online
order system through which your payment is processed
Contact
US
1. Where should I post my complaints?
If you need any help or
if you have any complaints mail to support@swadeshgifts.com.
2. Can I give any advertisement on your site?
Yes, you can give any
advertisement on our site. Mail to info@swadeshgifts.com
